Privacy Policy

This is the privacy policy ("Privacy Policy") of Callaway Golf South Pacific Pty Ltd, referred to in this Privacy Policy as "we", "our" or "us".

The Privacy Policy outlines how we collect, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) including the 13 Australian Privacy Principles in Schedule 1 to the Act (the "Privacy Act").

Personal Information We Collect and Hold

Personal information means information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.

If you are or were employed by us, the Privacy Act and this Privacy Policy may not apply to our handling of your personal information. The kinds of personal information that we may collect and hold about you include:

a. your name;

b. your postal address;

c. your telephone number;

d. your email address;

e. your sex, gender and other demographic data;

f. your location (whether precise or inferred from information about your device);

g. your date of birth;

h. your country of origin and citizenship;

i. your marital status;

j. information about your interests, preferences, characteristics or behaviour (such as information about your lifestyle or your golf game and your buying preferences, including any inferences drawn by us from such information);

k. information about your Callaway account;

l. if you make a purchase from us, your payment card information and information about the products you have purchased;

m. information about how you interact with our website and any posts you make on the website including feedback you provide;

n. an image or video of you or audio recordings of your voice;

o. information you provide when you participate in market research surveys, including any social media handle you use;

p. if you access any of our services through a social network site or login to our website using your social network credentials such as Facebook, we will collect limited information provided to us by that social network site, such as username, any site identification number and profile photo;

q. if you submit personal information to us in relation to an employment opportunity, we may collect information about your employment and academic history and any information provided by a referee nominated by you;

r. health information such as information about your COVID-19 vaccination status and body temperature;

s. your biometric information; and

t. any other information you provide us that is not listed above.

We will treat other information that we collect as personal information where we are required to by applicable law, which may include IP addresses, device identifiers, cookie identifiers, the website browser or operating system you are using, the URL or advertisement that referred you to our sites, the search terms you entered into a search engine that led you to our sites, all of the areas within our sites that you visit and the time of day, and the next website you visit after leaving our sites.

How We Collect and Hold Your Personal Information

We collect information directly from you. For example, we collect information when you register on the site or make an online purchase. We also collect information if you take our surveys or participate in online forums. From time to time we offer sweepstakes, contests, and prize draws, and collect information as part of these programs. We may also allow you to post information in an online forum. We collect information when you interact with us directly, including when you apply for an employment opportunity with us.

We collect information from you passively. For example, we use common tracking tools like cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use this website. Learn more about these tools and how you can control them, here. We also collect information from our mobile apps.

We get information about you from third parties. For example, social media websites may provide us with information about you or we may obtain from a referee nominated by you as part of your application for an employment opportunity with us.

We may also collect personal information using different types of technologies, including GPS and Wi-Fi. If you use our mobile app, we may also access your device's location in the background. We might also collect device identifiers. We collect this information using the tracking tools described below. To control those tools, visit here.

If you subscribe to one of our services and visit our other sites, we may combine information we already have about you with any new information we collect. We may also combine information about you that we collect from third parties. For example, if you use one of our Facebook Connect features, we will combine information we obtain from that feature with information we already have about you. We may also combine information that have have collected offline with information we collect online.

Unless you are working with us, the information we hold about you will be stored on our servers and/or on servers of companies that provide services to us. Those servers are located in data centres in the United States, Europe, Australia, New Zealand and other countries. If you work for us, the personal information we hold about you may also be stored in your personal file in hard copy format in Australia, which can only be accessed by the Human Resources department and Managing Director.

Purposes for Which We Collect, Hold, Use and Disclose Your Personal Information

To process your requests and for related purposes. For example to fulfill an order you place with us. Or we may use your information to contact you about a purchase. We may also use your information to notify you if you win a promotion. We may use your biometric data to allow you to participate in our sites and the features we offer.

To tell you about new products and services. We may send you updates about our sites or new products. We may also send you other information which we think you might find interesting. We may contact you using the contact information we have about you. We may also customise our website to show you products or information we think you would find interesting.

We might tell you about third party products or services we think you will like. For example, we might send you information about a deal that we are able to offer to our registered users. This may also include promotions we offer along with our partners.

To protect our sites and apps. We may use your information, including health information to protect our company staff and our customers, including to facilitate the effective prevention or management of the spread of COVID-19 in relation to any group premises and activities. We also use information to protect our websites and apps.

To operate our sites and serve our advertisements. For example, we use information we collect to analyse trends and improve site layout. We also monitor traffic patterns at our sites to personalise our site. We sometimes work with third parties to help us with our site monitoring activities. Our monitoring may include tracking your online activities, either ourselves or with the help of our vendors. If you subscribe with us, we'll enrol you in our newsletters.

When you have given us permission, we might authorise other companies to contact you directly. For example, if you register online we might give you the option of receiving marketing information from your trusted business partners.

To process your application for an employment or other opportunity. If you submit personal information to us in relation to an employment or other opportunity with us, we may use your personal information to consider you for the position, respond to future applications, conduct background screening, and contact your nominated referees.

To manage the employment or other relationship. We may use your personal information to manage the relationship between you and us, and for compensation benchmarking and benefits enrolment.

Disclosure of Personal Information

We may share information within the Callaway family of companies identified at https://www.topgolfcallawaybrands.com/who-we-are/our-brands.

We may share information with third parties who perform services on our behalf, business partners, retail partners, and marketing partners as permitted by law.

We may share information to comply with legal obligations, respond to court orders, government requests, or investigate fraud.

Information posted to message boards is public. Do not submit personal information in these areas.

We may share information with successors to our business as permitted by law.

Your Choices

You may opt out of marketing emails, control information shared with third parties, manage cookies and tracking tools, and control mobile device permissions.

Security of Personal Information

We use industry standard security measures. However, no system is completely secure. Please protect your account credentials.

Access to Your Personal Information

You may request access to or correction of personal information by contacting us.

Complaints

You may contact us with complaints. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

Callaway Golf South Pacific Pty. Ltd. 18 Corporate Ave Rowville, VIC 3178 Attn: Privacy Officer Phone: +61 3 9212 9409

Please note that Callaway may amend this policy from time to time. The most recent version will be available here.